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Training and Expert Advice for Insurance Brokers

Hitchlock Training & Consulting supports individual and organizational performance in insurance broker operations by delivering practical and relevant workflow training and by helping our clients implement the business processes which work for them.

The Insurance Broker Workflow Expert

Brian Hitchlock has been a registered insurance broker for nearly 20 years. He understands the realities of your business having performed in insurance sales, service and management roles over the course of his career. Since 2005 he has delivered training and consulting solutions to hundreds of insurance brokers across Canada on the utilization of broker automation systems, workflow and insurance topics. He understands that different regions have different requirements for success as a broker and there is no such thing as a "one size fits all" solution.

Evolution not Revolution

Hitchlock Training & Consulting believes improving performance is best achieved through evolution, not revolution. Changes to broker operations should build on past performance success. Your broker firm has a unique combination of people, insurers and local market conditions which present specific strengths, weaknesses, opportunities and threats. That's why the advice and training we deliver is individually tailored to your business. We work with you to take what you already do well and do it better.

An Insurance Expert

Brian Hitchlock is a Chartered Insurance Professional (CIP) and Canadian Accredited Insurance Broker (CAIB). As a registered insurance broker and past director of the Registered Insurance Brokers of Ontario he is committed to continuing education on insurance topics and the business of insurance.

A Broker Technology Expert

Brian has been an official trainer on the TABS, Signassure, sigXP and The Broker's Workstation broker management systems. In addition he is experienced with a broad variety of other software applications including Microsoft Word, Excel and Outlook and their integration and application to insurance broker operations.

An Expert Trainer

Brian understands that how training is delivered can be as important as the content. He studied adult training and development at the Ontario Institute for Studies in Education at the University of Toronto; Since 2005 he has designed and delivered training in the classroom, the boardroom and online.

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